★★★★★ 5
Ethernet Jack (RJ45) did not work for me (Edit: It does now)
Update: After a couple of restarts, and continuing to plug in the Anker 5-in-1 USB C hub in different ports, followed by plugging various cables in different order, I found that I need to plug the RJ45 cable in FIRST, before the HDMI and the USB 4-port extender I use. For some reason, one of those was preventing the Ethernet connection from working, but if I plug in the USB C hub first, then plug in the Ethernet, THEN plug in the HDMI cable and USB A hub cable, it works for me. I updated my review from 1 star (I was very disappointed) to 5 (I am happy!).
I am happy with Anker's high build quality and this feels more like a user error and/or an unusual/unintended use case. But Anker engineering, take heed - I plugged (your) 4-USB port extender into the USB C hub's USB A port and it somehow prevented the RJ45 port from working - I have a keyboard, mouse, and webcam hooked up to the USB 4-port extender and I can't even begin to imagine why that would cause the RJ45 port not to work - but, thought I should share my experience in case others have similar issues.
Original post:
I love Anker's cables and batteries, they have worked flawlessly for me and I love their build quality.
For this USB C hub, I (accidentally) purchased two units of this product. That means I was able to test 2 of them and neither of them could make the RJ45 port work on a 2019 MacBook Pro, which the listing claims it is compatible with.
I know the Ethernet cable/connection works because I have a Dell USB C to Ethernet dongle, which when I plug THAT in, Ethernet works great. However, when I plug in the Anker USB C Hub [Upgraded], 5-in-1 USB C Adapter, I cannot get the RJ45 port to work. I tried one and it didn't work, so I thought "maybe this one just happens to have a bum RJ45 port", but I then tested the other on all 4 Thunderbolt ports on the laptop and the Anker USB C hub RJ45 ports did not establish an Ethernet connection on either unit. I am returning for a refund - the RJ45 port and the small form factor were the key reasons I purchased this USB C hub.
I will note that everything else worked flawlessly. The HDMI connected first time to a 32" external monitor, the USB A ports connected a mouse and keyboard and a webcam. My sole issue is the RJ45 port, which I could not get to work on 2 separate, brand-new Anker USB C hubs.
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Reviewed in the United States on October 22, 2020
